Frequently Asked Questions

Everything you need to know about bringing Fellow into your home.

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

Do you offer a warranty on your products?

Yes, we stand by our quality. All Fellow products come with a standard 1-year limited warranty that covers defects in materials and workmanship.

What is your return policy?

We offer a 30-day return window for items in their original packaging. Please note that a restocking fee may apply for certain furniture items.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.

Are your materials sustainably sourced?

At Fellow, we prioritize the planet. We partner with suppliers who adhere to strict environmental standards and use FSC-certified woods and recycled packaging whenever possible.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as modern payment solutions like PayPal, Apple Pay, and interest-free installment plans through Affirm.